Measuring IS User Satisfaction: Review and Implications
نویسندگان
چکیده
منابع مشابه
Measuring IS User Satisfaction: Review and Implications
Demand for a means of measuring the success of information systems (IS) grew with the accelerated use of these systems. Defining success in this context is difficult. This paper reviews the literature on measuring IS user satisfaction, the most prevalent measure of IS success, and its implications. We present the problematic aspects of the IS user satisfaction tools, and discuss the need to dev...
متن کاملMeasuring User Satisfaction with IS Security
Information systems security has been the focus of much academic and non-academic research. It is an important aspect of any information system and due to increasing security incidents and threats it has become a factor affecting user satisfaction with information systems. This article introduces and validates a survey instrument that measures user satisfaction with the security attribute of th...
متن کاملMeasuring user satisfaction with B2E portals
A distinctive characteristic of this area of globalization is the voluminous flow of information, as seen in today’s workplaces. With the increasing importance of information as a valuable asset, the mainstream acceptance of the internet and its enabling technology comes as no surprise at all. Many organisations today deploy internet and mobile devices as they believe that their employees need ...
متن کاملIs user satisfaction a hobgoblin?
This paper is in response to William S. Cooper: "On Selecting a Measure of Retrieval Effectiveness."* Whereas Cooper considers (subjective) satisfaction of a user as the utility of an individual search (and then computes system utility as the average search utility), this paper argues that improvement in the task performance of the user is a much more appropriate measure of utility. From this i...
متن کاملMeasuring ENS Success: User Satisfaction, Technology Acceptance and Strategic Analysis
Over the years there has been much debate over the assessment of information systems (IS) success. The two leading paradigms are user satisfaction and technology acceptance. However, for the field of e-commerce a strategic perspective must also be incorporated into the theories to explain behavior. This paper integrates two approaches by examining the relationships among the usefulness of syste...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Communications of the Association for Information Systems
سال: 2003
ISSN: 1529-3181
DOI: 10.17705/1cais.01205